Issue Summary:
We are currently experiencing issues with our MySQL database, which is impacting certain functionalities of our services. Our technical team is actively working to resolve this issue as quickly as possible.
Affected Services:
• Webmail Access: While the core webmail functionalities (sending and receiving emails) are operational, some features such as user preferences and settings may be temporarily unavailable.
• Database-Dependent Services: Any services or applications that rely on MySQL may be experiencing disruptions.
What We Are Doing:
1. Technical Investigation: Our team is performing a thorough investigation to identify and resolve the root cause of the MySQL database issue.
2. Service Monitoring: We are closely monitoring all services to ensure minimal disruption and to restore full functionality as soon as possible.
What You Need to Do:
• Webmail Users: You can continue to access your email via https://yourdomain.com/webmail or https://yourserverIP/webmail. Please note that some settings changes might be temporarily unavailable.
• General Users: There is no immediate action required from your end. We recommend keeping an eye on our status updates for the latest information.
Expected Resolution Time:
We are working diligently to resolve this issue and expect to restore full functionality within the next few hours. We will keep you updated on the progress and notify you once the issue is resolved.
Friday, July 19, 2024